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Support

Frequently Asked Questions

Find answers to commonly asked questions on this website including questions about our themes, plugins, accounts, and orders.

General FAQs

FAQs relating to our website, our company, and what you can expect from us

How can I log in to this website?

You can log in by visiting the My Account page here. If needed, you can also create a free account on the same page.

What if I have a question but I am currently not a registered user?

You are welcome to contact us at any time. Simply send us a message using the forms on our contact page here.

How can I become an affiliate?

We are currently in the process of setting up our Affiliate program. Please check back in the near future for updates.

When should I use the contact page versus opening a support ticket?

You can contact us for support if you are experiencing any issues with our plugins or themes.

Please note that our complimentary support is aimed at ensuring our products work seamlessly with your website but not to support your entire website’s day to day operations.

How do I create an account on this website?

You can create an account by visiting the My Account page here, and selecting create a free account on the same page.

Is creating an account on this website necessary to complete an order?

No, creating an account is not mandatory. Whether you create an account or not, you will receive an order confirmation email with a download link.

However, having an account offers benefits, including easy updates as we frequently introduce improvements and new features.

Billing and Orders FAQs

FAQs relating to your purchases, order management and billing.

What does the money-back guarantee include?

By following the refund procedure outlined on our terms page and product pages, qualifying requests are eligible for a 100% refund.

Do the prices I see exclude VAT/Tax?

Yes, the prices do not include VAT or tax. If applicable, the correct amount of VAT/Tax will be accurately calculated at checkout, based on your billing information.

Is there a discount code or voucher available for use today?

We periodically run promotions, and any ongoing promotion will be readily-applied to the price when you visit the product page.

Is a refund possible after completing an order?

Yes, provided you follow our refund procedure.

Upon completing an order, you will receive the download link within the hour (usually immediately). If you decide to request a refund, you may do so within 14 days of your order by following our refund procedure. For details of our refund policy, please refer to our terms of use.

What methods of payment do you accept?

We accept payments through the reputable merchant of commerce, paddle, allowing you to pay with PayPal, Google Pay, and all major credit/debit cards, including Visa, MasterCard, Maestro, American Express, among others.

Plugins FAQs

FAQs relating to both free and pro versions of our plugins
Is a refund possible after completing an order?

Yes, provided you follow our refund procedure.

Upon completing an order, you will receive the download link within the hour (usually immediately). If you decide to request a refund, you may do so within 14 days of your order by following our refund procedure. For details of our refund policy, please refer to our terms of use.

How do I check the expiry date of my license?

Login into your account on our website and access the “My Licenses” page to review the details of your license. Alternatively, visit the theme’s or plugin’s admin dashboard in your website admin.

I need support. How do I request support for my plugin?

Please visit our support page here and select the support method that best suits your needs. You are welcome to open a support ticket if necessary.

What does “LifeTime” license mean?

We refer to the lifetime of the product. This means that when you purchase a plugin or theme with this license term, you have perpetual usage rights, access to updates, and premium customer support for the lifetime of the theme or plugin. Note that the average lifetime of a product of this nature, sold at this price, is approximately 5 calendar years.

Can I get free support for a free plugin?

Absolutely! We offer support and assistance to all users of our themes and plugins, both free and pro versions. To access support for your free plugin, visit our support page and select your free plugin to be directed to the relevant support page.

What platforms or frameworks can I use with your products?

Our plugins and themes are developed and thoroughly tested to work seamlessly with WordPress and WooCommerce, up to the latest versions. Please review WordPress’ system requirement to ensure compatibility.

Do the prices I see exclude VAT/Tax?

Yes, the prices do not include VAT or tax. If applicable, the correct amount of VAT/Tax will be accurately calculated at checkout, based on your billing information.

When and where do I get my download after completing an order?

Instantly! Upon completing an order, you will be able to download your purchase within the hour (usually immediately). Additionally, you will receive an email with download instructions.

I have a valid license. How do I update my plugin?

You have two options for updating your plugin. You can either set your plugin to receive updates automatically in your WordPress admin or manually update it by downloading the latest version from our website.

I just purchased the Pro version. How do I upgrade my website to use it?

If you have the free version currently activated, you should first deactivate and delete it.

After removing the free version, follow the installation guides in the documentation to install and activate the Pro version.

Comprehensive instructions for the upgrade, including installation, activation, deactivation, and upgrading, are provided in our documentation.

Themes FAQs

FAQs relating to both free and pro versions of our themes
Is a refund possible after completing an order?

Yes, provided you follow our refund procedure.

Upon completing an order, you will receive the download link within the hour (usually immediately). If you decide to request a refund, you may do so within 14 days of your order by following our refund procedure. For details of our refund policy, please refer to our terms of use.

How do I check the expiry date of my license?

Login into your account on our website and access the “My Licenses” page to review the details of your license. Alternatively, visit the theme’s or plugin’s admin dashboard in your website admin.

I need support. How do I request support for my theme?

Please visit our support page here and select the support method that best suits your needs. You are welcome to open a support ticket if necessary.

What does “LifeTime” license mean?

We refer to the lifetime of the product. This means that when you purchase a plugin or theme with this license term, you have perpetual usage rights, access to updates, and premium customer support for the lifetime of the theme or plugin. Note that the average lifetime of a product of this nature, sold at this price, is approximately 5 calendar years.

I have a valid license. How do I update my theme?

Automatic updates are available to ensure your theme receives updates while your license is valid. You can configure your theme to receive updates automatically in your WordPress admin, or you can manually update by clicking the update button in your website admin.

Can I get free support for a free theme

Absolutely! We offer support and assistance to all users of our themes and plugins, both free and pro versions. To access support for your free theme, visit our support page and select your free theme to be directed to the relevant support page.

What platforms or frameworks can I use with your products?

Our plugins and themes are developed and thoroughly tested to work seamlessly with WordPress and WooCommerce, up to the latest versions. Please review WordPress’ system requirement to ensure compatibility.

Do the prices I see exclude VAT/Tax?

Yes, the prices do not include VAT or tax. If applicable, the correct amount of VAT/Tax will be accurately calculated at checkout, based on your billing information.

When and where do I get my download after completing an order?

Instantly! Upon completing an order, you will be able to download your purchase within the hour (usually immediately). Additionally, you will receive an email with download instructions.

I just purchased the Pro version. How do I upgrade my website to use it?

If you have the free version currently activated, you should first deactivate and delete it.

After removing the free version, follow the installation guides in the documentation to install and activate the Pro version.

Comprehensive instructions for the upgrade, including installation, activation, deactivation, and upgrading, are provided in our documentation.

Product Support and Licensing FAQs

Find out how we support our users and how to keep your product up to date.
Can I get free support for a free theme

Absolutely! We offer support and assistance to all users of our themes and plugins, both free and pro versions. To access support for your free theme, visit our support page and select your free theme to be directed to the relevant support page.

Can I get free support for a free plugin?

Absolutely! We offer support and assistance to all users of our themes and plugins, both free and pro versions. To access support for your free plugin, visit our support page and select your free plugin to be directed to the relevant support page.

How do I check the expiry date of my license?

Login into your account on our website and access the “My Licenses” page to review the details of your license. Alternatively, visit the theme’s or plugin’s admin dashboard in your website admin.

Can you host my website for me?

No, we do not provide hosting services. However, we can recommend top-of-the-range hosting providers. Feel free to contact us if you need assistance.

Can you set up my website after purchasing the pro version of a plugin or theme?

We do not offer development services for the day to day operations of websites, but you can open a support ticket if you require help with our plugin or theme.

What does “LifeTime” license mean?

We refer to the lifetime of the product. This means that when you purchase a plugin or theme with this license term, you have perpetual usage rights, access to updates, and premium customer support for the lifetime of the theme or plugin. Note that the average lifetime of a product of this nature, sold at this price, is approximately 5 calendar years.

What happens when my license expires?

Your website will continue to operate normally. The limitations when your license expires are:

  • You won’t be able to update (automatically or manually).
  • Access to our complimentary fast support will end.

Otherwise, your website will function as usual.

How can I renew my license?

Your license is valid for 12 months from the date of purchase or renewal. To renew your license, log in to your account on our website and go to the “My Orders” page.

You can also visit the plugin’s settings page in your website’s admin. If your license will expire within 90 days, you will see the renewal link in your admin.

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Terms and Conditions

Terms Overview

These Terms of Use, together with any and all other documents referred to herein, set out the terms of use under which you may use this website, productiveminds.com (“Our”, “Our Site”). Please read these Terms of Use carefully and ensure that you understand them. Your agreement to comply with and be bound by these Terms of Use is deemed to occur upon your first use of Our Site. If you do not agree to comply with and be bound by these Terms of Use, you must stop using productiveminds.com immediately.

We develop, publish, maintain and distribute software products and services. By using this website or downloading our products, apps or use any services that we offer, you agree to and give consent to these Terms of Use. Additionally, you agree to and give consent to our approaches to processing your personal data, as set out in our privacy policy.

These Terms, provided on this page are to be read together with our privacy policy

The Provision of These Terms

Access to Our Site is provided “as is” and on an “as available” basis. We may alter, suspend or discontinue Our Site (or any part of it) at any time and without notice. We will not be liable to you in any way if Our Site (or any part of it) is unavailable at any time and for any period.

Amendments to These Terms

Please note that, We may modify these Terms of Use at any time. Any such changes will become binding on you upon your first use of Our Site after the changes have been implemented. You are therefore advised to check this page from time to time.

In the event of any conflict between the current version of these Terms of Use and any previous version(s), the provisions current and in effect shall prevail unless it is expressly stated otherwise.

Pricing and Service Availability

We make all reasonable efforts to ensure that all general descriptions of the Services available from Us correspond to the actual Services that will be provided to you, however please note that the exact nature of the Services may vary depending upon your individual requirements and circumstances.

Where appropriate, you may be required to select specific packages in relation to price-promise or promotions.

We neither represent nor warrant that all Services will be available at all times and cannot necessarily confirm availability until confirming your Order. Availability indications are provided on Our Site and cannot be deduced from elsewhere.

We make all reasonable efforts to ensure that all prices shown on Our Site are correct at the time of going online. We reserve the right to change prices and to add, alter, or remove special offers from time-to-time and as necessary. Changes in price will not affect any Order that you have already placed.

All prices on Our Site are exclusive of VAT or any applicable Taxes. However, where necessary, VAT or any applicable taxes are calculated and added, based on your billing information while completing your order.

Licensing

Our products and services are delivered under the GPL v2 or later. For further details, please refer to our License Policy

Accounts

Certain parts of Our Site may require an Account in order to access them.

This website is intended for people 18 years old and over. Therefore, you may not create an Account if you are under 18 years of age.

All personal information that We may use will be collected, processed, and held in accordance with the provisions of UK data protection law.

For complete details of Our collection, processing, storage, and retention of personal data including, but not limited to, the purpose(s) for which personal data is used, the legal basis or bases for using it, details of your rights and how to exercise them, and personal data sharing (where applicable), please refer to our privacy policy.

Your Order

Our Site will guide you through the ordering process. Please ensure that you have checked your Order carefully before completing it. Our Site uses paddle.com, which is a reputable Merchant of Records, to process orders. The total monetary value of your order, will be due upon completing your order.

We will send you an email to confirm your order once we receive your order. Your order confirmation email will include the details and characteristics of the products or services that you order.

Delivery

Your ordered product(s) will be available to download the same day. Usually your download link will be provided in the Order confirmation email few minutes after completing your order. You will also be able to create an account on our website, in which you can login to download your product immediately, after completing an order.

If you placed order(s) before registering an account on Our Site, your earlier order(s) will be automatically linked to your account when you register and login with the same email address as your order(s).

Refund

We are dedicated to ensuring our customers' satisfaction. We adhere to established methodologies and best practices to guarantee quality, ensuring the reliability and maintainability of our solution. However, we acknowledge that not all systems are identical. Therefore, if our product or service does not perform as described or if you encounter any issues rendering it unusable, kindly follow the "refund procedure" instructions provided below within 14 days of your purchase to request a refund.

Refund Procedure

  1. Begin by initiating a support ticket here, selecting "Refund Request" as the ticket type. Please review the refund eligibility criteria below before initiating a ticket.
  2. Upon receiving your ticket, we will work collaboratively with you to deliver a satisfactory resolution. If resolving the issue proves impossible, we will provide a 100% refund.

Refund Eligibility Criteria

Please note that we may not issue refund in the following situations:

  1. The user change their mind about the purchase.
  2. The purchase was for a renewal of license. We can only refund the initial purchase, we do not refund renewals.
  3. Where there has not been contact with Us, as described in the refund procedure section above.

Blog, Guest Posts, and Comments

An Account is required if you wish to submit a Guest Posts or Comment on Our Blog.

You agree that you will be solely responsible for your Guest Posts and for any Comments you make anywhere on Our Site. Specifically, you agree, represent and warrant that you have the right to use the content that you submit and that your Guest Posts, or Comments comply with Our Acceptable Usage Policy, detailed below.

You agree that you will be liable to Us and will, to the fullest extent permissible by law, indemnify Us for any breach of the warranties you gave in the above paragraph. You will be responsible for any loss or damage suffered by Us as a result of such breach.

You retain ownership of the content of your Guest Posts and Comments, and all intellectual property rights subsisting therein. When you submit a Guest Post, or Comment you grant Us an unconditional, non-exclusive, fully transferable, royalty-free, perpetual, irrevocable, worldwide licence to use, store, archive, syndicate, publish, transmit, adapt, edit, reproduce, distribute, prepare derivative works from, display, perform and sub-licence the content of your Guest Post or Comment for the purposes of operating or promoting Our Site and services.

If you wish to remove a Guest Post, you may do so by contacting us, using our contact details, provided in Our privacy policy. The Guest Post in question will be deleted from Our Site, following your request. However, any reblog or quotes of your content will remain. Removing a Guest Post also revokes the permission granted to Us to use that Guest Post. Please note that caching or references to your Guest Post may not be made unavailable, where they are outside of Our reasonable control.

If you wish to remove a Comment, you may do so by contacting us, using our contact details, provided in Our privacy policy. The Comment in question will be deleted from Our Site, following your request. However, any reblog or quotes of your content will remain. Removing a Comment also revokes the permission granted to Us to use that Comment. Please note that caching or references to your Comment may not be made unavailable, where they are outside of Our reasonable control.

We may reject, reclassify, or remove any Guest Posts or Comments from Our Site where their content, in Our sole opinion, violates Our Acceptable Usage Policy, or if We receive a complaint from a third party and determine that the Guest Post or Comment in question should be removed as a result.

Reviews and Testimonials

An Account is required if you wish to provide a review or testimonials for Our products and services.

You agree that you will be solely responsible for your reviews and testimonials you make anywhere on Our Site. Specifically, you agree, represent and warrant that you have the right to use the content and description that you use to submit the review or testimonial.

Intellectual Property Rights and Use of Our Content

The content of Blog Posts and Comments on Our Site and the copyright and other intellectual property rights subsisting therein, unless specifically labelled otherwise, belongs to or has been permitted by the User identified along with the Post or Comment in question. All such content is protected by applicable United Kingdom and international intellectual property laws and treaties.

You may not share or reblog content within Our Site without our express permission. If you wish to re-use content on Our Site in any way, you must contact us to obtain express permission to do so.

Nothing in these Terms and Conditions limits or excludes the fair dealing provisions of Chapter III of the Copyright, Designs and Patents Act 1988 ‘Acts Permitted in Relation to Copyright Works’, covering in particular the making of temporary copies; research and private study; the making of copies for text and data analysis for non-commercial research; criticism, review, quotation and news reporting; caricature, parody or pastiche; and the incidental inclusion of copyright material.

Acceptance Usage Policy

You may only use Our Site (including, but not limited to, the creation of Guest Posts, and Comments) in a manner that is lawful and that complies with the provisions of this Terms. Specifically:

  • you must ensure that you comply fully with any and all applicable local, national and international laws and/or regulations;
  • you must not use Our Site in any way, or for any purpose, that is unlawful or fraudulent;
  • you must not use Our Site to knowingly send, upload, or in any other way transmit data that contains any form of virus or other malware, or any other code designed to adversely affect computer hardware, software, or data of any kind; and
  • you must not use Our Site in any way, or for any purpose, that is intended to harm any person or persons in any way.

When submitting Guest Posts, or Comments (or communicating in any other way using Our Site), you must not post, communicate, or otherwise do anything that:

  • is sexually explicit;
  • is obscene, deliberately offensive, hateful or otherwise inflammatory;
  • promotes violence;
  • promotes or assists in any form of unlawful activity;
  • discriminates against, or is in any way defamatory of, any person, group or class of persons, race, sex, religion, nationality, disability, sexual orientation or age;
  • is intended or otherwise likely to threaten, harass, annoy, alarm, inconvenience, upset, or embarrass another person;
  • is calculated or is otherwise likely to deceive;
  • is intended or otherwise likely to infringe (or threaten to infringe) another person’s right to privacy or otherwise uses their personal data in a way that you do not have a right to;
  • misleadingly impersonates any person or otherwise misrepresents your identity or affiliation in a way that is calculated to deceive (obvious parodies are not included within this definition provided that they do not fall within any of the other provisions of this sub-Clause 8.2);
  • implies any form of affiliation with Us where none exists;
  • infringes, or assists in the infringement of, the intellectual property rights (including, but not limited to, copyright, patents, trade marks and database rights) of any other party; or
  • is in breach of any legal duty owed to a third party including, but not limited to, contractual duties and duties of confidence.

We reserve the right to suspend or terminate your Account and/or your access to Our Site if you materially breach the provisions of this “Acceptance Usage Policy” or any of the other provisions of these Terms of Use. Specifically, We may take one or more of the following actions:

  • suspend, whether temporarily or permanently, your Account and/or your right to access Our Site;
  • remove any content submitted by you that violates this Acceptable Usage Policy;
  • issue you with a written warning;
  • take legal proceedings against you for reimbursement of any and all relevant costs on an indemnity basis resulting from your breach;
  • disclose such information to law enforcement authorities as required or as We deem reasonably necessary; and/or
  • any other actions that We deem reasonably appropriate (as required by lawful).

We hereby exclude any and all liability arising out of any actions (including, but not limited to those set out above) that We may take in response to breaches of these Terms and Conditions.

Warranties, Liability and Disclaimers

Nothing on Our Site constitutes advice on which you should rely. It is provided for information purposes only. Professional or specialist advice should always be sought before taking any action on the basis of any information provided on Our Site.

Insofar as is permitted by law, We make no representation, warranty, or guarantee that Our Site will meet your requirements, that it will not infringe the rights of third parties, that it will be compatible with all our users’ software and hardware, or that it will be secure.

We make reasonable efforts to ensure that the Content on Our Site is complete, accurate, and up-to-date. We do not, however, make any representations, warranties or guarantees (whether express or implied) that the Content is complete, accurate, or up-to-date for our users’ particular system, situation or environment.

To the fullest extent permissible by law, We accept no liability to any User for any loss or damage, whether foreseeable or otherwise, in contract, tort (including negligence), for breach of statutory duty, or otherwise, arising out of or in connection with the use of (or inability to use) Our Site or the use of or reliance upon any Content (whether that Content is provided by Us or contained in Guest Posts or Comments created by Users) included on Our Site.

To the fullest extent permissible by law, We exclude all representations, warranties, and guarantees (whether express or implied) that may apply to Our Site or any Content (including Guest Posts or Comments created by Users) included on Our Site.

We hereby exclude all implied conditions, warranties, representations or other terms that may apply to Our Site or Content. We will not be liable for any loss of profits, sales, business or revenue; loss of business opportunity, goodwill or reputation; loss of anticipated savings; business interruption; or for any indirect or consequential loss or damage.

We neither assume nor accept responsibility or liability arising out of any disruption or non-availability of Our Site resulting from external causes including, but not limited to, ISP equipment failure, host equipment failure, communications network failure, natural events, acts of war, or legal restrictions and censorship.

Nothing in these Terms of Use excludes or restricts Our liability for fraud or fraudulent misrepresentation, for death or personal injury resulting from negligence, or for any other forms of liability which cannot be excluded or restricted by law.

We provide Services for use by our users. We make no warranty or representation that Our Services are fit for reselling purposes. We will not be liable to you for any loss of profit, loss of business, interruption to business or for any loss of business opportunity.

We are not responsible for the content or accuracy, or for any opinions, views, or values expressed in any Guest Posts, or Comments submitted by Users. Any such opinions, views, or values are those of the relevant User, and do not reflect Our opinions, views, or values in any way.

Nothing in these Terms of Service seeks to exclude or limit your legal rights as a consumer. For more details of your legal rights, please refer to Your local Citizens Advice Bureau or Trading Standards Office.

We exercise all reasonable skill and care to ensure that Our Site is free from viruses and other malware, however, We accept no liability for any loss or damage resulting from a virus or other malware, a distributed denial of service attack, or other harmful material or event that may adversely affect your hardware, software, data or other material that occurs as a result of your use of Our Site (including the downloading of any content (including any provided in Guest Posts or Comments) from it) or any other site referred to on Our Site.

Release and Indemnity

Updates will be provided free of charge for the product you purchase for 12 calendar months from the date of your order. The update can be delivered to your website through WordPress admin but you may also login into your account to download the latest update. You are eligible to purchase additional 12-month licenses when your initial license expires.

Communications from Us

If you have an Account, We may from time to time send you important notices by email. Such notices may relate to matters including, but not limited to, service changes, changes to these Terms and Conditions, and changes to your Account.

We do not send marketing emails of any kind without your express consent. If you do give such consent, you may opt out at any time. Any and all marketing emails sent by Us will include an unsubscribe link.

For questions, comments, suggestions, or complaints about communications from Us, please contact Us using our contact details, provided in Our privacy policy.

You may link to Our Site provided that:

  • you do so in a fair and legal manner;
  • you do not do so in a manner that suggests any form of association, endorsement or approval on Our part where none exists;
  • you do not use any logos or trade marks displayed on Our Site without Our express written permission; and
  • you do not do so in a way that is calculated to damage Our reputation or to take unfair advantage of it.

You may not link to Our Site from any other site the content of which contains material that:

  • is sexually explicit;
  • is obscene, deliberately offensive, hateful, or otherwise inflammatory;
  • promotes violence;
  • promotes or assists in any form of unlawful activity;
  • discriminates against, or is in any way defamatory of, any person, group or class of persons, race, sex, religion, nationality, disability, sexual orientation, or age;
  • is intended or is otherwise likely to threaten, harass, annoy, alarm, inconvenience, upset, or embarrass another person;
  • is calculated or is otherwise likely to deceive another person;
  • is intended or is otherwise likely to infringe (or to threaten to infringe) another person’s privacy;
  • misleadingly impersonates any person or otherwise misrepresents the identity or affiliation of a particular person in a way that is calculated to deceive (obvious parodies are not included in this definition provided that they do not fall within any of the other provisions of this sub-Clause 9.4);
  • implies any form of affiliation with Us where none exists;
  • infringes, or assists in the infringement of, the intellectual property rights (including, but not limited to, copyright, trade marks and database rights) of any other party; or
  • is made in breach of any legal duty owed to a third party including, but not limited to, contractual duties and duties of confidence.

Links to Other Sites

Links to other sites may be included on Our Site. Unless expressly stated, these sites are not under Our control. We neither assume nor accept responsibility or liability for the content of third party sites. The inclusion of a link to another site on Our Site is for information only and does not imply any endorsement or approval of the sites themselves or of those in control of them. If you visit any site by following a link from our site, you do so at your own discretion, and with knowledge that, we are not responsible for your experiences or activities outside our website.

Software Updates

Updates will be provided free of charge for the product you purchase for 12 calendar months from the date of your order. The update can be delivered to your website through WordPress admin but you may also login into your account to download the latest update. You are eligible to purchase additional 12-month licenses when your initial license expires.

Support Hours

Our business hours are between 9am and 5.30pm (GMT), Monday to Friday. These are also the hours in which we offer support and services that require human involvement. Our website operates 24/7, so you may complete an order or open a support ticket at anytime that suits you, even outside of our business hours.

Document History

We update this document from time to time, to reflect the current requirements and best practices.

This document was last updated on 11th August, 2024.

Privacy Policy
We understand that your privacy is important to you. We therefore make it important to protect your data and privacy. The information below describe our approaches to protect your privacy and what you can do about your data with us.

Who we are

Our website address (“Our Site”) is: https://www.productiveminds.com

Please read this Privacy Policy carefully and ensure that you understand it. To continue to use Our Site, your acceptance of this Privacy Policy is required alongside Our Terms of Use, while you are on our site. This website is operated by ProductiveMinds Publishing and Learning Ltd. We are a limited company registered in England and Wales under company number 11885016. Our registered address is 6 Broadwood Rise, Crawley, West Sussex, United Kingdom, RH11 9SE.

What This Privacy Policy Cover

This Privacy Policy applies only to your use of Our Site.

Our Site may contain links to other websites. Please note that we have no control over how your data is collected, stored, or used by other websites and we advise you to check the privacy policies of any such websites before using them.

The Information we Collect About You

Depending upon your use of our site, we may collect and hold some or all of the data described below.

1. Forms (Support Tickets, Contact Forms & Newsletter)

We may request information such as your name, and email address with the aim of sending your promotional materials, if you subscribe to our newsletter. We specifically use these details as described. Our newsletter emails are monthly or less frequent. Additionally, we may collect your IP address and browser user agent string to help spam detection.

2. Order (Order communications)

We may request information such as your name, email address, and billing address when you complete an order. We use this information specifically to process your order and fulfil it. This includes notifying you when your order completes and follow up emails to help you utilise the software products you purchase from us. Additionally, we may need to contact your about new releases, updates and security patches to ensure the sooth running of software products you purchase from us.

3. Newsletter Subscription

When you subscribe to our newsletter, we will email your from our newsletter account. We use OmniSend because it helps organise and streamline our email process. We do not share your data with any third party, for any purpose.

4. Reviews and Testimonials

We may ask for your opinion on our products and services to help us understand the quality of services you receive and also to promote our services. The data collected from reviews and testimonials may include name, email address, website, photo, video and any other content you may wish to share. But we do not share these details with any third party. Additionally, we may collect your IP address and browser user agent string to help spam detection.

An anonymized string created from your email address (also called a hash) may be provided to the Gravatar service to see if you are using it. The Gravatar service privacy policy is available here: https://automattic.com/privacy/. After approval of your review and testimonial, your profile picture is visible to the public in the context of your review and testimonials.

5. Comments

If you decide to comment on any blog post or other content on our Site, we may collect your name, email address, website address and your comments. Additionally, we may collect your IP address and browser user agent string to help spam detection.

An anonymized string created from your email address (also called a hash) may be provided to the Gravatar service to see if you are using it. The Gravatar service privacy policy is available here: https://automattic.com/privacy/. After approval of your comment, your profile picture is visible to the public in the context of your comment.

6. License and Website Information

We may collect and retain the url and license details of websites that use Our products to ensure we are delivering service to the correct websites and prevent misuse of Our services. We collect this information when you activate your license from your WordPress admin pages.

7. Google Analytics

We use Google Analytics and Tag manager to understand how our website visitors use our site with a view to improve our services. We do not use these data in conjunction with any other service, we do not use it for marketing purpose. And, tracking is turned off.

Do You Share My Personal Data?

We will not share any of your personal data with third parties for any purposes, except as mentioned below in "Who we share your data with," and subject to the following exception. In some limited circumstances, we may be legally required to share certain personal data, which might include yours. For example, if we are required to comply with legal obligations imposed by a government authority.

Who We Share Your Data With

Depending on your usage of our website, we may have the need to persist your data to complete your request. In essence, we may send the data you provide to the organisations described below.

  • paddle.com - when you complete an order, Paddle serves as our Merchant of Commerce.
  • SendGrid - we send our emails through the secure platform of Sendgrid.
  • Google Analytics - we use Google Analytics to understand how visitors browse our website to improve our services.
  • OmniSend - We use OmniSend to organise and send our newsletters.
  • appsumo.com - when you complete an order through appsumo.com, your details are first processed by appsumo.com before being forwarded to us for transparency, license processing and order fulfillment.
  • Affiliates - when your order originates from an affiliate's recommendation, your order details may be shared with the affiliate to ensure transparency and commission processing.

Your Rights About Your Data

If you have an account on this site, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. However, this does not include any data we are obliged to keep for administrative, legal, or security purposes.

How Can I Access My Personal Data?

All the information we hold about you are available to you when you login into your account. Please to your account, to access your account and personal information.

Cookies and How We Use Them

  • If you leave a comment on our site you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.
  • If you have an account and you log in to Our Site, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.
  • When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.
  • When completing an order - we persist certain actions, such as your shopping basket.

Additionally, we use the following cookies

  • Google Analytics - your anonymised data. We only record the number of visitors to our Site. We decisively turn off tracking in Our Google account.

Automatic Processing of Data

We do not engage in any automatic processing of data.

Automatic Tracking

We do not track your web activities at all. We only collect anonymized Google analytics data to understand how our website is visited with a view to improving our services. We decisively turn off Automatic tracking in our Google Accounts admin.

Embedded Content from other websites

Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.

These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.

How Long We Retain Your Data

If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognize and approve any follow-up comments automatically instead of holding them in a moderation queue.

For users that register on our website or who completed an order that originate from a marketplace such as appsumo.com, we also store the personal information they provide in their user profile. All registered users on our website can see, edit, or delete their personal information at any time, but they cannot change their username.

Managing Cookies

You may block these Cookies by changing your internet browser’s settings as detailed below, but please be aware that our Site may not work properly if you do so. We have taken great care to ensure that your privacy is not at risk by allowing them.

In addition to the controls that We provide, you can choose to enable or disable Cookies in your internet browser. Most internet browsers also enable you to choose whether you wish to disable all Cookies or only third party Cookies. By default, most internet browsers accept Cookies but this can be changed. For further details, please consult the help menu in your internet browser or the documentation that came with your device.

The links below provide instructions on how to control Cookies in some mainstream browsers:

Links to External Websites and Apps

Our website pages and Blog pages may contain links to external websites such as products and services that we are affiliated to. If you follow any such links, to a third party website or app, be informed that we are not responsible for the privacy policy of such website/app. This privacy policy is only relevant while visiting our website. The processes and approaches outlined terminates once you leave our website.

Data Security

We do everything possible, we observed industry standard practices and quality assurance measures that are proven to deliver highly available, secure, and reliable systems. However, it has been noted in recent times that no security measure is 100% fool-proof on the Internet. Therefore, we cannot promise the ultimate 100% guarantee of the data we hold and manage on our systems.

Data Storage

Our servers are primarily located in Europe, which is the primary location of our hosting provider. However, we identify that users of our Site are located all around the world. To provide a reliable and secure browsing experience, our servers are hosted on cloud-based infrastructures, where possible. For this reason, depending on the physical location of aspects of the cloud infrastructures, your data may be stored on cloud services, which may be located in multiple countries around in the world.

Contact

Should you have any questions about this privacy policy, please use the following contact details

Email: hello[at]productiveminds.com

Post: 6 Broadwood Rise, Crawley, United Kingdom, RH11 9SE

Document History – updates to this document

We update this document to reflect our adherence to the provisions of the GDPR on how we collect and handling users’ personal data.

This document was last updated on 11th August, 2024.

License Policy
All our WordPress themes and WordPress plugins are distributed under the terms of the GNU General Public License. Meaning you can download and use any of our free and premium themes for both personal and commercial projects, with peace of mind that, you can access and modify the codes to suit your needs.

In simple terms,

All our WordPress themes and plugins (both Free and Pro versions)

  • Are Open Source, and are GNU GPL compatible.
  • Can be modified and extended with additional features to suit your particular requirements.
  • The Free versions can be installed and used on any number of domains.
  • Pro versions can be installed and used on the number of domains agreed in your license
Support
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